Identity Proofing

High-assurance verification for more people

Give more legitimate users a path through identity proofing with automated, live video, and in-person options, while supporting requirements up to NIST IAL2.
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Smiling man with glasses and dark hoodie inside a facial recognition frame, with checkmarked text boxes listing document capture, facial verification, fraud checks, and identity confirmed.
95M+
NIST credentials
issued by IDMe
>90%
of new members
choose self-service proofing
50K+
new members
 join daily

Give all your users a path to confirm their identity

Most users can complete identity proofing through online self-service. Live video and in-person options provide another path when additional support is needed.

  • Online self-service
  • Live video verification with trained agent
  • In-person verification at 700+ locations nationwide
Learn more
Diagram showing three identity verification methods—Self-service, Video chat, and In-person—each represented by icons and connected by lines to a verified identity card for Jane Williams with a profile photo, a green checkmark badge, and an ID.me logo.
Diagram showing a Proofing Policy connected by an arrow to a panel with three options represented by icons: an ID card with a toggle switch on, a face scan with a toggle switch off, and a mobile phone with a toggle switch on.

Match assurance to each use case

Configure the level of identity proofing each use case requires. Apply stronger checks to high-risk interactions while simplifying the process for lower-risk ones.

  • Federally aligned proofing (NIST IAL2): Built for high-risk, regulated interactions.
  • Custom proofing: Combine individual proofing methods to match the risk level of your use case.
  • Lightweight verification: Confirm identity with a single method.
Learn more

Reduce identity fraud before access is granted

Check for stolen or fabricated documents, impersonation, and repeat fraud during proofing.

  • Validate identity evidence: Check identity documents for signs of tampering or fabrication.
  • Confirm the person is present: Reduce impersonation with checks for photos, masks, replayed video, and deepfakes.
  • Spot coordinated fraud: IDMe connects related attempts across the network to reduce fraud from repeat attackers.
Three user profile cards on a black background with green dots, showing photos, names, and fraud status: Kylee Ducan with a red border labeled Deepfake, Carly Brown with a yellow border labeled Fabricated documents, and Justin Towns with a red border labeled Fake Identity seen before.
Diagram showing verified identity of Sydney Brown with ID Me logo connected to four green icons representing a browser window, document with shield, shopping cart, and building, symbolizing trusted identity use across multiple services.

Reduce repeat proofing for verified users

With the member's consent, IDMe confirms returning users who already have a verified identity and credentials in their IDMe Wallet. Additional information is requested only when your requirements call for it.

What our customers say

“I believe that IDMe is the future of identity verification for unemployment insurance.ˮ

Bill Trusky
Deputy Secretary of Unemployment Compensation, Pennsylvania Department of Labor & Industry

“There was a bonus that the other solutions didnʼt have: video chat.ˮ

Christopher Puccio
Senior Manager of Service Delivery, MDLand

“It has given us the confidence that we are assisting individuals who really need it.ˮ

Michael Wisehart
Director, Arizona Department of Economic Security

Related resources

Frequently asked questions

How long does the identity proofing process take?

First-time online self-service verification typically takes about 5 minutes, and video-call verification about 10 minutes. With their consent, returning users can reuse their existing verified identity to sign in, typically in under 30 seconds.

What if a user canʼt complete self-service verification?

Users who can't complete a self-service verification can meet over live video with a trained Trusted Referee, or in person at 700+ locations nationwide.

How does IDMe detect fraud during identity proofing?

IDMe combines document and authoritative-source checks, liveness checks that confirm a real person is present, and device, network, and behavioral signals to help detect fake IDs, deepfakes, repeat identities, and automated attacks. Suspected fraud goes to trained specialists for further review.

How do you measure pass rate?

IDMe reports a metric called True Pass Rate: the percentage of users who verify successfully, after removing fraudulent attempts from the count. It shows how well verification works for legitimate users.

Verify legitimate users at the assurance level you set

See how IDMe can help you meet assurance requirements, reduce identity fraud, and improve pass rates across your program.