“We want our members to know their information is safe with us and that they can get to that information easily.”
STATE & LOCAL GOVERNMENT
Make services easier to access, harder to exploit
IDMe creates one digital front door to participating state and local services, giving residents a reusable, confirmed identity they can carry from one program to the next. Agencies can catch identity fraud earlier, reduce duplicate work, and give eligible residents more secure ways to verify.
Chosen for essential public services
The trade-off
Fraud checks can stop legitimate residents too
State agencies have to do two things at the same time: stop fraud, and keep eligible residents moving. Automated-only checks can't do both. Tighten those checks enough to catch fraud, and legitimate applicants with thin files start getting routed into your call center or field office instead of getting the benefits they qualify for.
Our approach
Modernize your digital front door
IDMe gives residents a reusable digital identity they can carry from one program to the next. Agencies get a consistent way to verify identity, help prevent identity-based fraud, and help people who need another path, all without replacing the systems behind each service.
Better access starts with trusted identity
95M+
US adults
already have an IDMe account for accessing government services portals.
24
Federal agencies
supporting access to tax, Social Security, Veterans, healthcare, and other federal services.
58
State government agencies
used across unemployment, health and human services, revenue, education, retirement, and other essential programs.
How it works
1
Connect without replacing
Integrate IDMe with citizen portals, IAM platforms, and eligibility systems without replacing what you already use.
2
Verify at the first point of need
Residents sign in with an existing credential or verify through self-service identity proofing with layered fraud checks.
3
Give more residents a path through
People who can’t complete the automated path can move to live video chat or in-person verification.
4
Recognize residents across services
Agencies receive the verified data, and residents can return without starting over.
Bring essential services through one digital front door
Health and human services
Connect benefits without creating new barriers
Streamline access to Medicaid, SNAP, TANF, child welfare, and energy assistance, even as new federal rules require states to recheck eligibility more often. IDMe helps prevent duplicate and fraudulent applications so redeterminations don't turn into a backlog.
Workforce and unemployment
Keep legitimate claimants moving
Protect claims, make return access easier, and reduce the support burden when residents need benefits most, so program integrity funding isn't spent chasing fraud after the fact.
Revenue and tax
Secure every taxpayer interaction
Verify taxpayers, protect refunds, and strengthen account recovery and high-risk transactions.
Motor vehicles and licensing
Move high-trust services online safely
Secure digital services for driver's licenses, vehicle records, permits, and professional credentials.
Education
Stop ghost students without blocking real ones
Protect enrollment and financial aid from ghost-student and synthetic-identity fraud while giving students an accessible verification path.
Retirement and pensions
Protect benefits earned over a lifetime
Protect member accounts and sensitive transactions such as direct-deposit changes from account takeover and identity fraud.
“Our new partnership with IDMe will strengthen our unemployment system… by reducing fraudulent claims and making it easier for claimants to establish their identity.”
“This is another way the Department is making identity verification accessible for underserved populations—or for someone who simply wants in-person assistance.”
PARTNERS AND INTEGRATIONS
Works across the state technology ecosystem
IDMe works with your existing government platforms, technology providers, and system integrators to bring trusted identity into your workflows.
Frequently asked questions
How does IDMe work across different state programs?
How does IDMe work across different state programs?
IDMe gives residents a reusable digital identity credential that participating agencies can accept across their portals. Each agency controls its own service and receives only the identity information needed for that interaction, with the resident's permission.
Do we have to replace our existing portal or identity system?
Do we have to replace our existing portal or identity system?
No. IDMe can integrate with existing citizen portals, IAM platforms, and eligibility systems through standards-based protocols. States can start with one program and expand over time.
What happens when a resident cannot verify online?
What happens when a resident cannot verify online?
Residents can move from self-service to live video chat or in-person verification. These additional pathways give people with thin credit files, data mismatches, limited document access, or other edge cases a secure way to complete verification without relying on agency staff.
How does IDMe help reduce fraud?
How does IDMe help reduce fraud?
IDMe verifies that a person is real and matches the identity they claim, while layered signals help detect stolen and synthetic identities, bots, deepfakes, and account takeover attempts. Agencies can apply stronger checks before benefits, refunds, or sensitive account changes are approved.
How does IDMe protect resident privacy?
How does IDMe protect resident privacy?
Residents control when their verified information is shared. IDMe uses data minimization and consent-based sharing, does not sell personal data, and limits disclosure to the information needed for the service.
How is IDMe different from automated identity verification vendors?
How is IDMe different from automated identity verification vendors?
Automated verification can work well for many residents, but it is only one part of the experience. IDMe combines fast self-service with a reusable credential, live-video and in-person options, ongoing account protection, and support, so agencies can improve access and program integrity without pushing every exception back to their own staff.
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Give residents one trusted way into public services
Connect programs, protect public funds, and make it easier for eligible residents to access the services they need.