"Ghost Students" and Millions Stolen: How FAFSA Fraud Became a Massive Problem
Treat Each Customer Like Your Favorite Family Member
Blake Hall, CEO and Founder
The ID.me Customer Experience
CEO and Founder Blake Hall explains the company’s values and the huge investments made in customer support. Hall discusses the importance he places on treating each customer like a favorite family member.
“When we look at an incident, we go, is this how you would treat your mom or your brother or your sister, whoever your favorite family member is? If they were coming through and they needed help with their identity did you take care of this person to the same standard?”
With ID.me you can ensure that no identity is left behind!
Topics
Access & Customer Experience
